We love people who take the time to vet our software thoroughly because we want you to be happy with the application you end up choosing.
Below are many Frequently Asked Questions about Planning Pod, but if all your questions aren't answered here, please contact us and we will do our best to answer them promptly.
What is Planning Pod?
Planning Pod is a Web-based software application that provides tools for event management, planning and registration.
How does Planning Pod work?
Our software is entirely online, and so you would access it via a Web browser. Upon creating an account on our website, you can then log into your account via our login page and, once you are logged in, start using our software tools. We do not offer a version of our tool that you can download and install locally on your own computer.
So is there anything I need to download to use Planning Pod?
Nope. Our application is completely Web-based, so there's nothing to install or download. All you need is a device with an up-to-date Web browser and a connection to the Internet.
What Web browsers are best for using Planning Pod?
We recommend using a current version of either Google Chrome, Firefox or Safari. However, you can also use Microsoft Edge.
Can I access my Planning Pod account on my tablet or smartphone?
Yes, you can. Our application is mobile-responsive so you can use it via the Web browser on your tablet or smartphone. We don't offer native apps, but our software is built to work great via the Web browser on all Apple and Android devices.
How can I create an account with Planning Pod?
You can create a trial account to try Planning Pod free for 30 days. After that, you will need to sign up for a paid subscription in order to continue to use our tools after the trial period.
If I sign up for a free trial, what am I committing to?
Absolutely nothing. We do not collect your credit card information, and you can close your account at any time during the trial without any further obligation.
How do your packages and pricing work?
Check out our pricing page for full details.
Do you offer customer support?
Yes, most certainly. We provide email support 7 days a week for all accounts. For select enterprise accounts, we also provide phone support (M-F, 9am-5pm Mountain Time).
What happens if your system goes down?
From Q1 2013 through Q1 2017, we have had 99.9998644% uptime. To compare, that's on par with Facebook, Twitter, Netflix and Eventbrite during the same time period. But, like any Web-based system, if you cannot connect to the Internet or if we are down for a short period of time, you will not be able to access your data during that period. If that is a dealbreaker, you should not use Planning Pod or, for that matter, any other Web-based system. Nuf said.
How is my account information protected?
Good question. We make every effort and use the latest technologies to maintain the security and confidentiality of our customers' data, including:
- The most up-to-date firewall protection on the servers where your information is stored.
- Daily remote backup of your account information.
- Use of Secure Socket Layer (SSL) encryption/protection to ensure that the connection between your computer and our servers is secure.
- Encryption of all account passwords (even we don't know your password).
How long has Planning Pod been in business?
We released our first software product for the events industry in 2007 (which we subsequently wrapped into Planning Pod), and we launched Planning Pod in the autumn of 2013.
Do I own the information in my account?
Generally speaking, yes, you own the information that you enter into your account (provided the information you enter is not already the property of another entity). Please consult our Terms & Conditions for more details.
Can I import my existing data into my Planning Pod account?
Yes, for the most part. To simplify setting up your account, we have built tools to quickly import contacts into your Planning Pod account (users, vendors, contractors, clients, etc.) as well as attendee information (via vCard or .csv files). You can do a one-time import of calendar information from most major electronic calendars (via an .ics file). And you can sync your Planning Pod calendar with most other electronic calendars (like Google, Apple, Yahoo, etc.).
If you have spreadsheets or .csv files with custom event data, we offer white-glove importing services for manually porting your data into your account; contact us for details and pricing.
Can I connect my Planning Pod account to other applications?
Yes, very soon. We are currently building out our APIs (application program interfaces) for connecting to other applications and platforms (like Salesforce, Quickbooks, etc.), and we will be launching this towards the end of Q2 2017.